Disliked{quote} i don't even believe that you guys passed through the orders and act as an ECN. Maybe you guys just took the opposite side of my small account. Like what they said, the A and B book. Well, i can relate to how bucketshop works and you guys are in the buisness to make money. But please have some courtesy on us small traders and don't get so greedy. I have been with you guys for over 5 years for the mini account. And now it saddens me that i should start thinking about a new broker.Ignored
Let me assure you that we do pass all the orders in ECN to our ECN liquidity providers. Every client has the right to review an order execution. In such case we request our liquidity provider to check the execution and then we reply back to the client as soon as we have all the information from the LP. Usually, we attach information from log files provided by the LP and also include our own comments that are needed to understand how the execution went.
To help you explain the slippage I would appreciate if you could send me the log files of those days that have information related to orders' execution which in your opinion may have been incorrect. For your convenience you may use my email address: [email protected].