Heads up for anyone trading or planning to open account with Bigpips.
I signed up for their challenge about a month ago. After three weeks my account suddenly stopped working and became invalid. I contacted their support immediately several times in different ways. After 4 days they finally responded and claimed that I had changed my password and it's a breach. I obviously had not changed my password. They finally gave me a new account but I had to restart my challenge and lost all my profits so far. The same thing has also happened to some other traders. If they had proper MT4 manager connection to 8cap, they could have just reset my password and let me continue trading as they could easily have been able to see from logs that my password had not been changed. My feeling is that they don't have a partnership agreement with 8cap but instead just open demo accounts which 8cap every now and then delete for various reasons.
I signed up for their challenge about a month ago. After three weeks my account suddenly stopped working and became invalid. I contacted their support immediately several times in different ways. After 4 days they finally responded and claimed that I had changed my password and it's a breach. I obviously had not changed my password. They finally gave me a new account but I had to restart my challenge and lost all my profits so far. The same thing has also happened to some other traders. If they had proper MT4 manager connection to 8cap, they could have just reset my password and let me continue trading as they could easily have been able to see from logs that my password had not been changed. My feeling is that they don't have a partnership agreement with 8cap but instead just open demo accounts which 8cap every now and then delete for various reasons.
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