I have just had a nasty experience with FX Pro.
I placed a sell stop with an entry price for sell stop was 1.4751. At 16:00 during cad news the platform froze. My sell stop was entered at 1.4513; 238 pips below my trade. I cannot find the details on my journal tab and history won't show the order details as it's only showing what your system entered me at.
I've just opened an account with FX Pro and I have this nasty experience on my first day - talk about a baptism of fire
I'm extremely upset as that trade is currently in negative.
What are my chances with resolving this?
I placed a sell stop with an entry price for sell stop was 1.4751. At 16:00 during cad news the platform froze. My sell stop was entered at 1.4513; 238 pips below my trade. I cannot find the details on my journal tab and history won't show the order details as it's only showing what your system entered me at.
I've just opened an account with FX Pro and I have this nasty experience on my first day - talk about a baptism of fire
I'm extremely upset as that trade is currently in negative.
What are my chances with resolving this?