I opened trade live account 10/3/2020 HK50. No gap in market at the time of this event,hard stop loss in place,risk counted and accepted as always.Open trade started to move towards stop.Waiting for hit,always respect stop.......Price passes right through the SL and it and keeps on going....Huh whats going on here?Quickly go to close out trade on terminal,hit the X button .....can't close trade! Working fast now! Price picking up pace,and with current market conditions, who knows how fast things will change? (no one, the nature of the market) Hit new order drop down,try to close trade here,reduce lot size...everything I can do as fast as possible to further reduce risk or simply close.NOTHING WORKS.Traders, as we know need to keep our emotions under control,but this is now panic! Still losing money,not my fault,no control of my trade at all.Time for to ring my broker. Waiting, waiting. Put on hold,telling them to close out trade NOW ,back on hold ,price still moving against my position,at last operator gets on with closing trade .Thank God! The damage has been done! Cost me $$$$!
Luckily I trade light relative to account size but that is not the point.I have a reasonable size account and have been trading live for 6 years. Making profits,doing well.I have tested may brokers and never had this problem before. Two weeks ago had similar problem not able to open or close trades at will. Had to phone them then also! My broker is CMC Markets going through the MT4 platform. Many emails and phone calls to find out what is going on? Have been told case is under investigation and could take 5 weeks plus!
I would think a broker with their reputation would move very fast on this problem,.I have only been with CMC Markets for 5 weeks and this is so disappointing! I expect a refund and a report on the issue.Question! Has anyone here had this same problem of late with CMC Markets?
Cheers
Happy trading
Luckily I trade light relative to account size but that is not the point.I have a reasonable size account and have been trading live for 6 years. Making profits,doing well.I have tested may brokers and never had this problem before. Two weeks ago had similar problem not able to open or close trades at will. Had to phone them then also! My broker is CMC Markets going through the MT4 platform. Many emails and phone calls to find out what is going on? Have been told case is under investigation and could take 5 weeks plus!
I would think a broker with their reputation would move very fast on this problem,.I have only been with CMC Markets for 5 weeks and this is so disappointing! I expect a refund and a report on the issue.Question! Has anyone here had this same problem of late with CMC Markets?
Cheers
Happy trading