I suppose I am the best person to answer that! We earn a rebate from our hedging partners based on your trading volume. In simple terms we make money from the spread markups and the prices you see and trade on already include that markup. Thanks, ...

GoMarkets Discussion

Hi Guys, I apologise there was an outage on server 1 this morning. We are awaiting MetaQuotes to report as to the cause of the problem. As always, anyone with a trade adversely affected, please contact us and we will fix it up without any loss to ...

GoMarkets Discussion

Hi Halifax, At around 5:10-5:12 today we had an interruption in our price feed where we temporarily lost our connection to our price feed. This came back within about 90 seconds. Since then we have had no outage, certainly that I have seen or can ...

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Hi Paul, I couldn't really give you an exact idea, but it is likely to be a few months. We obviously want to ensure that it is configured and running bug free first. We also need to arrange hedging facilities for the platform. As you will all know, ...

GoMarkets Discussion

Hi Guys, Just a quick one - you will all be thoroughly excited to know that have just been given access to our MT5 demo... We will be ensuring all the settings are correct and should then be able to give you all access early next week. Have a good ...

GoMarkets Discussion

Hi Golum, We are already in talks to set something like that up, and we will of course let people know when we get more details on that. Thanks, Chris

GoMarkets Discussion

Hi, We haven't widened our speads... at this very moment the EURUSD is quoting me 1.3-1.5 pips, which I feel is competitive for this time of day and the comparison sites would agree with me. Thanks, Chris

GoMarkets Discussion

...erm.... I am a little confused - we haven't launched it yet so I am not sure what you are looking at?

GoMarkets Discussion

2 pips is the level that has been defined to us, but I am hopeful that we will be able to get this reduced and/or removed when we speak to our hedging providers and see what else we can do to avoid it the issue of this toxic trading. Hopefully you ...

GoMarkets Discussion

We do not actually charge any commission...

GoMarkets Discussion

When I say 2 pips I mean 2.0 (20 points according to MT4). People and EAs can close orders wherever they like, the restriction is just on placing limit/stop orders too close to the market. Cheers, Chris

GoMarkets Discussion

Sorry, it is not that obvious to many of you as most people do not consider doing such things. Let me give you an example: AUDUSD is trading at 1.0695. You place a buy stop at 1.0696 with a stop at 1.0696 and a limit at 1.0696. The market moves to ...

GoMarkets Discussion

Hi Peter, I can assure you it was not your fault. You are trading FX in an honest way, these people are not. They are professionals, placing literally thousands of orders deliberately trying to rip off brokers. One client placed around 14,000 of ...

GoMarkets Discussion

Hi Guys, I thought I would make a quick response to all of the comments on here. There is a very good reason for change needing to be put in place, which I am happy to explain. We have seen a number of clients recently sending through thousands of ...

GoMarkets Discussion

Hi Flaffie, MetaQuotes have informed us that they are building the web platform functionality for MT5, so hopefully that will be available soon. We will of course keep everyone up to date as and when we have more information about it. Thanks, Chris

GoMarkets Discussion

Hi, We didn't fix anything to be honest as I am not even sure what problem you were seeing! As for the DC question, your system should not normally connecting to DC3 or 4, but if it does you would be best reconnecting to DC1 or 2. You can hard code ...

GoMarkets Discussion

Hi , Thanks for your post, Quite a few good questions and some of them I would not automatically know the answer to but its good that you are doing due dilligence. It is best that our account managers take a look at these questions so can you email ...

GoMarkets Discussion

Hi, Are you saying the time on our market watch is 15 seconds behind the other server? I have just checked both servers and everything is in order. can you call in or email so we can take a look at your account to see if there is a prob as 15 ...

GoMarkets Discussion

Hi, I can 100% assure you that our servers are held at the Global Switch facility in Sydney. I have actually been there , seen them, touched them. If you wish to call the facillity we use a company called Harbour who is one of the largest users of ...

GoMarkets Discussion

I still havent seen anything come through to that inbox. Can you try me directly - [email protected]. Thanks, Chris

GoMarkets Discussion