Hi fx13, I just watched your video and there is an obvious thing to point out which can be seen at 23 seconds in. You were not properly connected to the platform. Look at this image which shows your light green connection, showing it is not fully ...

GoMarkets Discussion

Hi Guys, I am not looking to point fingers, so just asking the question based on a number of emails we have received. Are many of you using Mammoth VPS? We have had a few clients reporting some disconnections at around 4:00am Australian time, and ...

GoMarkets Discussion

Hi Guys, I have checked through everything and can see that last night there was no outage, no firewall issues or lost packets of data, and we were well under bandwidth and server memory. The only thing I can't vouch for is whether the feed stuck ...

GoMarkets Discussion

Hi Guys, As you know I will happily admit when we have a problem, but I can hand on heart say that this was not caused by us. Our currenex feed just went shall we say 'tits-up' which caused a surge in data to about 10 times the normal level, which ...

GoMarkets Discussion

Hi Guys, A message is being sent to all clients through the MT4 platform, but I thought I would put it here as well. Between 23:02 and 23:05 there was an erroneous price feed across all CHF pairs. This was caused by incorrect prices at bank level ...

GoMarkets Discussion

Hi merk, Can you call in and we can do some test trades? One thing I have noticed is that since 7.45am when I logged in I havent had a single disconnection and I am running 6 different GO Markets platforms at the moment, so will be interested to see ...

GoMarkets Discussion

Hi Guys, The upgrade went through as planned, and from our end everything seems fine. Of course, we are reliant on client feedback in this matter as you are the people who can tell us how your connection is working. I havent sent anything out ...

GoMarkets Discussion

Hi, Thanks for the question. I can confirm that one of the permissions in MetaTrader 4 does allow our manager platforms to send through prices manually. However, I shoudl point out that I am the only GO Markets employee that has this access and it ...

GoMarkets Discussion

Hi Guys, This morning our network techs decided to install the new firewall in what is deemed to be the time when we have the least number of clients online. Unfortunately the upstream provider's own firewall (Harbour MSP) was still recognising the ...

GoMarkets Discussion

Hi, Thanks for the post. I can't comment on how another broker is setup and how their server location benefits their execution, but I can only comment on ours. At this stage moving our servers to NYC would have no benefit on execution speed ...

GoMarkets Discussion

Hi mohan, Sorry if I wasnt clear, but it is not the memory of the server - that is running nowhere near capacity. It is down to the file size of the orders in the MT4 application. Unfortunately it is MetaQuotes who monitor this for us, not our own ...

GoMarkets Discussion

Hi Guys, First of all let me apologise to those clients impacted by the server downtime today and furthermore to everyone else impacted by the slowness, freezes and disconnections in the last couple of weeks. I am not going to make excuses or give ...

GoMarkets Discussion

Hi Flaffie, No real progress to report, but hopefully I will have some news on a few things shortly. Thanks, Chris

GoMarkets Discussion

I do not have Skype or MSN, but if you want to call or email me, then please go ahead and I will be happy to have a chat (I must warn you I am leaving the office in a few minutes though, so tomorrow would be best!).

GoMarkets Discussion

Hi, I can confirm that we do have MT5 ready and it has been for around a week, however I decided to concentrate on liaising with our server techs to fix the problem on our MT4 network. I will look to have it released later this week. As for the ...

GoMarkets Discussion

Hi, Our platform opens at 00:00 server time Monday (currently 8 AM Melbourne/6 PM New York) and trading ceases at 23:00 Friday (7 AM Saturday Melbourne/5PM Friday NY). The reason for the start time is to give the 5 bars only for the week. Many of ...

GoMarkets Discussion

I just brought up my account to check as there haven't been any changes regarding this and everything seemed fine. Has anyone else seen such a problem, because I can't replicate it?

GoMarkets Discussion

Hi, Yes there was a quick piece of maintenance, but not the total fix. As my other post mentioned the works would likely occur over the weekend. The reason for this is that when you turn on a new firewall and turn another off, there is a chance that ...

GoMarkets Discussion

Hi Guys, As I mentioned earlier in the week ( url ) an error was found in the firewalls on Monday resulting in lost packets of data which is directly responsible for the freezing that some of you have been experiencing. According to the logs of the ...

GoMarkets Discussion

Hi Guys, Thanks for all the comments. You will all (perhaps) be pleased to here an update on the situation. Last night our network admins located an issue in the firewalls which was resulting in some lost packets of data. As there are two firewalls ...

GoMarkets Discussion