There is an easy explanation for this - on L-plate accounts you need to trade and look at charts for the symbols ending with m, for example EURUSDm not EURUSD. Let me know if that is not clear or doesn't fix the problem.

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I haven't heard of anyone calling us and talking about slow execution of late, so I assume you have only asked on here and not contacted us directly. It would be great if you could take a look at the journal and see how long it shows orders taking ...

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Yes, this is very easy, but with one limitation. Funds can only be transferred during business hours. Just email the accounts team to get a second account and it will be done very quickly.

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Hi, Yes it is a sunny Melbourne morning but i dont mind the questions its all part of the job. Firstly we do have very low spreads and very honest swap rates so that does keep us very competitive but I quite understand that traders want more so as ...

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As I just said above, this spike is wrong and is being removed. It is also very likely that this institution will be removed from our price feed. It has only happened in the last two days, but the end result is that no client will be worse off as ...

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This is clearly a wrong price, so all affected trades will be fixed up very shortly. If this has happened to you, please email your details to me if you do not see it rectified very shortly. Please be aware that we are contacting the feed provider ...

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Those kind of spreads are not the norm, but it is just something to be aware of. One thing I can say is that if one of the contributors to our feed repeatedly sends through prices that appear away from the market then we will look to stop receiving ...

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Hyper, we have more than one liquidity provider, but being honest it would not make commercial sense to give out this information on forums (who knows which of our competitors are watching!). As for your question - yes, we do welcome highly active ...

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Spreads of 170 pips do happen, and spreads above that. Before I moved to Australia and to this company I was a derivatives dealer in London. We didn't look at AUDNZD and had no interest in it, but in major pairs I have seen spreads over 200 pips. I ...

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When looking at the H1 chart it actually is not very obvious unless you specifically look. It is the bar at 23:00. Can you see it? What is your low at that time?

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Hi, There was a strange price action across a few pairs this morning at exactly this time. Not sure if it was caused by fat fingers or something like that. I was aware of it on EURCAD, but not GBPUSD until now, but I am sure others are aware of it. ...

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As for the question about insuring funds, we have PI insurance which protects against fraud and the wrongdoing of company officers and we also have client funds held in accounts segregated from our own. I don't know what else we can do more than ...

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When the client originally asked about this we looked at it and were told it was a genuine price by our hedging partner. If it is a genuine price then there is nothing we can do. In this case after he recontacted us we spoke again to our hedging ...

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Hi, Interest on accounts is something which in the past we didnt really look at as most of the funds held on clients accounts were being used for trading and to cover open positions so was not free funds, however if clients have some surplus funds ...

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Yes no problem, Its fine to have a few accounts under the same name and to have a standard account and an L-plate account running at the same time. Cheers

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Hi, That has all been received and we have someone looking into it right now. We will get back to you asap. Cheers

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Hi, I was hoping for a peaceful Sunday but before this spike issue gets out of hand like things normally do on forums I will post our policy on spikes. We as you all know have a Currenex feed so as there are many prices coming through from various ...

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Hi, Just as an addition to what I posted earlier the North America Data centre is just being finalised now so should be online within about 2 weeks so will enhance things even further. I will post its location when it comes online. Cheers

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We did not actually say we had a server in the US, we have said that shortly we will have a Data Centre in North America. Once this is in place we will provide more details including the exact location. This will to improve connection for people in ...

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Yes, 10.50am Melbourne time is the scheduled daily restart. I will be honest and say that today's restart was around 90 seconds longer than usual which will have caused the common error to appear. This was because overnight we configured additional ...

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