We are well aware of the cause of these spikes and are taking action. What people also need to understand is that not every spike is an error and even if a provider sends through a spike, then the only way to avoid it is to have some kind of feed ...

GoMarkets Discussion

To be honest, erroneous spikes which are well away from the market can be caused by something other than a lack of liquidity. Obviously lower liquidity will cause the wide spreads, but these can be exacerbated by a contributor individually having ...

GoMarkets Discussion

Our bank will always try to process transactions as a purchase, but for some international transactions your card will not allow this, so your bank may then charge you the additional fee. You would be best to check with your bank or card provider.

GoMarkets Discussion

As you all know by now our policy on incorrect prices is to fix them up as and when they occur whether they result in profit or loss. Incorrect prices and trades are always fixed. As for a spread on GBPJPY of 50-pips around Non-farm payrolls, then I ...

GoMarkets Discussion

Yes, this was discussed in the GO thread, so would be better addressed there. Rest assured that anyone caught out on these spikes was fixed up and we have taken some steps with the price feed in an attempt to reduce the possibility of these spikes ...

Opinions on FxPrimus, GoMarkets vs Alpari UK

The platform time is something that has been a larger talking point than normal of late with one side wanting to open earlier and one side wanting to stay as it is to ensure charts do not have an additional day. We are talking to many clients and in ...

GoMarkets Discussion

You are correct. For your information, this is a defualt setting from Meta, but it is something we are reviewing. Any changes made to this will of course need plenty of notice so we will keep all informed.

GoMarkets Discussion

Trad3r I dont really want to get involved in this thread as its not a genuine GO markets discussion but I would like you to elaborate on 'troubles to get back your money' are you implying we have done anything dishonourable and not returned your ...

Opinions on FxPrimus, GoMarkets vs Alpari UK

Tradpat, Thanks for your message, Every clients attitude to risk is different so it would be unethical of us to advise on what leverage for you to have on your account plus our company does not give personal advice so we would be dealing out of the ...

GoMarkets Discussion

Hi, I can quite understand all clients concerns in ensuring that funds are safe and protected. Obviously dealing with are regulated firm does give more protection but different regulators have different rules. ASIC rules seem similar to the FSA but ...

GoMarkets Discussion

Those spikes you have attached have been addressed in an earlier post. They have been fixed up and removed form the server and any trades have been sorted. Sometimes when spikes are removed they take a while to filter through to everyone's platform, ...

GoMarkets Discussion

Hi, I will say that yes subject to regulatory approval we would like to have an overseas branch this year. We will of course keep every client updated. Cheers

GoMarkets Discussion

Hi, To be honest only a handful of clients were trading the NZD/USD pair but as mentioned to maintain a level playing field the spikes were removed but if they hadnt have been then all the clients would have lost money. Cheers

GoMarkets Discussion

Moksha, Feel free to view our PDS online at our website, its pretty clearly marked so you shouldnt find a problem looking for the relevant section. I would like to know what your thoughts are about FSA client money rules and ASIC client money rules. ...

GoMarkets Discussion

This spike has already been removed and no one had been affected. We have contacted the institution providing that feed , they did admit some minor tech issues last week that caused a couple of spikes and it seems that most pairs have settled down ...

GoMarkets Discussion

If you have a problem with your phone would you call your phone provider? What about if your oven breaks? You would call someone to fix it I imagine. If I had a problem trading with a broker and it did not seem fast I would call them straight away. ...

GoMarkets Discussion

not quite... 1 - Singapore 2 - Melbourne 3 - Sydney 4 - Perth 5 - San Diego As a reminder you are advised never to select a data centre, as the Mt4 should find the fastest for you, but if you want to make sure you are on the best one for you, just ...

GoMarkets Discussion

Peter, Ok now I understand, I didnt quite read your question properly. We fund your trading account as soon as we receive the approval email from Paypal so no need to wait 4-5 days. Cheers

GoMarkets Discussion

We are adding a North America data centre within days to assist trading from that region. We do have plans to expand with overseas offices very shortly, subject to regulatory approval as it will have to be in countries with strong regulatory ...

GoMarkets Discussion

Hi, If you make a request to withdraw funds that you deposited from Paypal then as long as that request is made before the end of a usual business day then the funds should be clear in your bank by the next morning maybe sooner and if you are ...

GoMarkets Discussion