Can you email or PM me with your account number so I can see if there is a problem? Also, it is important to note that 20 lots is our maximum as standard, but it can be increased on a case by case basis if you are looking to do larger trading.

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No, I am not saying we will switch servers. We have added two additional DCs to improve performance for the demo.

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The maximum lot size per click is 20. The maximum leverage with us is 500:1.

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You may all be interested to know that we have upgraded our demo systems this weekend. We have added two additional data centres in Singapore and Perth which should help to speed up the demo and also add to reliability and security.

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I am not sure exactly how you define 'micro freezing', but I assume you mean you are experiencing prices sticking for a couple of seconds? If so, the only time we ever see that in our office (and personally at home) is if I am doing a lot on the ...

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Hi Rich, So to clarify, you have prices coming in to your platform but it is not exporting to your DDE? I have just loaded up a simple excel sheet with a DDE export on my colleagues computer and it was fine, so I don't really have an answer on it. ...

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Hi, The 2-3 minutes no connection a few minutes ago is the daily restart, all MT4 providers have a daily restart but they can vary with what time they perform this. We are actually looking at moving the daily restart time to a slightly quieter time ...

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Hi Guys, Unfortunately there was an interruption to trading caused by an outage at our server host. The problem was identified and resolved and trading has now resumed as normal. We are waiting on the full details of the report from our host and ...

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To confirm, Barry is of course correct. Our DC5 is held in San Diego, so using the VPS from CNS would hopefully give excellent connectivity, but of course you should get good speed from anywhere.

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Hi ybfjax, Let me answer your questions as best I can. 1 - There is a new website coming, hopefully we can integrate a client area or a way to submit withdrawals online. 2 - The server had to be restarted on Friday at that time for maintenance. The ...

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Well, it has been a busy weekend in here! Just to clarify and hopefulyl end the argument between our clients, here is an extract from our Product Disclosure Statement: "Back to back” derivatives arrangements When you enter into a Margin FX Contract ...

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Just thought I would let you all know that our MetaTrader5 demo will be online next week.

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The setup of our MetaTrader (like many others), is a live server (plus a backup obviously) and additional data centres round the world. The live server is the only server that actually takes the trades, and as such it is this server that needs to be ...

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The platform will always connect to the fastest available data centre, which is why it may change from time to time.

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Our price feed comes from Currenex with additional liquidity plugged in to it from numerous other institutions. The nature of such a price feed is that any time that one of these contributors sends through a bid or ask, it comes through to us and ...

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Just thought you would all like to know that we will be having a DEMO platform of MetaTrader5 available within the next couple of weeks. It is configured with our price feed and setup, not the generic MetaQuotes feed. It is important to note that we ...

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I am sorry, but I do not really understand exactly what you are asking. Can you clarify or contact me directly?

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Yes, this spike was obviously a wrong price, and as such was reversed. It has also been deleted from the server, although doing that cant remove them from your end as your platform has laready downloaded it. I am surprised that you have never seen ...

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Can I ask which spike? I am sure it is one of the ones previously addressed. If so, all trades were fixed up from the false spike. As we always do.

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We actually increased the maximum balance recently. You can now have an L-plate up to $1,000.

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