Hi, Just to keep you in the loop it seems more and more like a DC2 issue hence why it is only affecting some clients and most seem to be in Victoria, but iof one DC has issues it causes some strain on others. Our IT are liasing with the data center ...

GoMarkets Discussion

Lee, Thanks for your message , its interesting to hear some disconnections that are not localised, I will pass it to IT, I must admit in my experience it all seems to be pointing to an ISP issue hence if we switch to our backup in Singapore ...

GoMarkets Discussion

Peter, Its always easier to diagnose an issue when it affects everyone but when its only some clients having issues its more tricky, Our IT are looking to switch to our backup shortly if they cannot diagnose why a few clients are affected but with ...

GoMarkets Discussion

GO Markets policy on spikes is if they are not genuine prices and are not replicated on other systems then we will assume its an error and adjust all trades no questions asked. We will look into the above spread but from memory this was replicated ...

GoMarkets Discussion

Hi, We do have some clients using the full version of foresx on the go and I believe it works quite well but remember that its still wireless technology on the Iphone so prob wont be as fast as having a hard wired internet but certainly will prob ...

GoMarkets Discussion

Hi, We changed the restart time as many clients didnt want interruption during the early hours of the asian session. GO Markets did research into what the absolute quietest time for trading is ( except for after US close as you cant do the restart ...

GoMarkets Discussion

Hi guys, Just to update, All server work and updates will not just be posted through the meta platform but we will now also email you guys so you can be made aware more easily. Just to also clarify we are not affiliated to any US Forex Providers but ...

GoMarkets Discussion

Hi, Thought we would update on yesterdays outage. As most will be aware we have over the past few days been testing our disaster recovery procedures, this has meant a complete switch to backup servers to ensure that they operate effectively during ...

GoMarkets Discussion

It is important to make a distinction between a MetaTrader server and a MetaTrader data center. We have live MetaTrader servers (of course, we also have seperate servers for backups and demos), but we are currently running four data centres. With ...

GoMarkets Discussion

Hi, That is one thats on the radar if a reliable MT4 feed can be introduced. Will keep you posted Cheers

GoMarkets Discussion

DC1 is our Singapore based Data centre. If you click once on the connection status you will see 4 DCs losted and the ability to rescan the servers. Further form the previous post, now fully integreated the backup server is running with the same ...

GoMarkets Discussion

Hi, Just to let you know, we are switching back to main server later today but we have had reports after some initial testing that the backup server is running smoothly and that dc1 and 5 seem to offer best connection but obviously it will differ ...

GoMarkets Discussion

Do you mean the dollar index? Currently I don't think we have any plans for that.

GoMarkets Discussion

Hi Guys, Just thought I would let you know that we are currently running on our backup server as part of a scheduled check of our disaster recovery systems. The backup server is located in Singapore, so if you notice a different connection/trading ...

GoMarkets Discussion

Hi Rich, It appears to be real, but only down at those levels because of close of market illiquidity causing bigger than normal spreads. I dont expect there to have been many trades executed at those levels, but just a few bid prices being sent ...

GoMarkets Discussion

Hi, We have heard nothing from ASIC regarding any changes in rules and to be honest I doubt they would change it as its not as big a marketplace here in Australia as it is in the US plus there are no currency futures exchanges for them to compare ...

GoMarkets Discussion

Having seen a number of comments about the new CFTC rules, I just wanted to say that as we are regulated in Australia by ASIC we see no impact to our clients at present, and you should all be able to trade with us as normal.

GoMarkets Discussion

Hi, We introduced this new offer about a month ago and it covers international bank wire fees that are charged by our bank - NAB. We do not cover any fees charged by the clients bank or any corresponding bank that is used as thats out of our hands ...

GoMarkets Discussion

As you have pasted above, we can only send funds to a bank account int he same name as the GO Markets account. We do not send funds back to a credit/debit card.

GoMarkets Discussion

Hi, We do accept debit/credit cards for payments which does speed up deposits considerably. For bank wires that are sent to us, we will cover any bank fees that are incurred by our bank ,they dont always charge and it depends where the transfer ...

GoMarkets Discussion