Seriously, FXCM's customer service as above is incompetent and gives the wrong information, and when it comes to the moment when the information given by customer service is incompetent and incorrect, the higher ranked individuals of FXCM only ...

FXCM Discussion

Price Improvements Jason? Hm.

FXCM Discussion

Indeed it's been weeks. Frankly it's a retail inquiry as I am a retail client. The details you've given me means nothing as I've already been told by members of your community not to email those addresses.

FXCM Discussion

lol been weeks here since i heard anything.

FXCM Discussion

This is for Jason. For the table you have posted constantly about price improvement/ negative slippage, do you have one for 2013? Additionally, does that account for ALL retail clients please?

FXCM Discussion

So once this is seen it is fixed?

FXCM Discussion

Well all they'll do is blame it on the system for most likely the result.

FXCM Discussion

Call them. File a complaint if necessary and if the P&L is not in contingence.

FXCM Discussion

Well no, in terms of the rollover, it's deducted in the P&L in money value terms and not pip value terms. So I am finding it rather weird that your pips are being deducted when it shouldn't be.

FXCM Discussion

Well the rollover shouldn't be accounted in the spreads P&L so this is weird.

FXCM Discussion

Are you using the tradestation II platform or the Metaquotes platform?

FXCM Discussion

Might as well not reduce the spreads and have a VWAP with this broker, but they didn't have a VWAP at all.

Spread reduction practices

You could, but very unlikely.There's only 10% probability. And if the broker cannot eliminate slips to that extent, no traders should be trading with them and should file a complaint immediately for poor liquidity and execution. I wasn't dealing on ...

Spread reduction practices

I doubt you'll be slipped 4-6 pips in and our of every trade though.

Spread reduction practices

I'll message you.

FXCM Discussion

6 pip slippage in and out of every trade is what i am experiencing, anyone experiencing that?

FXCM Discussion

Obviously that's the case learnt after trading with them, from every moment within the first two weeks of trading with them they were fine, execution was fast, staff were friendly, then i started making a big ROI then a lot of bullcrap started ...

Broker asking for changed MT4 password to intervene

Have also sent you a message, do check please.

Broker asking for changed MT4 password to intervene