As I said before you will have great difficulty pinging our server due to all the protection around it. The best thing to do is to just let the platform connect to the data centre it selects for you, but keep in mind that you can always rescan the ...

GoMarkets Discussion

Hi, Sorry I seemed to accidentally overlooked your post. I will follow this up with senior management and revert back to you as soon as I have an answer. Cheers

GoMarkets Discussion

You are correct on both counts. The new servers are located in Sydney and also the IP address you have quoted is in the US. That IP is actually one of our data centres. There are a number of reasons for not giving out the IP of our main server, and ...

GoMarkets Discussion

Unfortunately it is not like that. It can go for days and days without a restart and then it can restart 10 days in a row. It all depends on a very long list of factors.

GoMarkets Discussion

There are certain suggestions from MetaQuotes as a suitable time to do it in relation to the time of the day. One of those is that it should be close to the end of the trading day (00:00 server time, 09:00 Melbourne), so doing it at the time you ...

GoMarkets Discussion

I don't know anything about 1:30 server time as everything was running, but at 01:50 it is the scheduled daily restart and the server can go offline for a couple of minutes. As most of you know that is the same for all brokers, but they may have ...

GoMarkets Discussion

Hi, There could be one of two reasons for this: 1 - Most banks need to define the nature of a credit card transaction and often online trading and gambling are considered as one for some reason. 2 - As you may be aware depending on where you are in ...

GoMarkets Discussion

Hi Rooi, Unfortunately there is nothing in our legal documents to state that we do not vary the spread markup. This is because that would mean that we wouldnt be able to reduce spreads at any point without issuing new legal documents to our clients. ...

GoMarkets Discussion

Yes, of course we are looking to offer other options to improve it for everyone. The problem we often find is that many methods do not satisfy the requirements of our auditing process. We of course need to ensure that everything is correctly ...

GoMarkets Discussion

Hi Guys, Just a heads up, the iPhone app is now configured to our new servers. Let me know if you get any problems, or if there is any feedback. Thanks, Chris

GoMarkets Discussion

Hi Rich, I think I found your account and looked and can see that you didnt trade since around this time yesterday, but correct me if I am wrong - I can't know everyone's account details! That would make sense because last night we made a further ...

GoMarkets Discussion

Our pleasure, As mentioned earlier, how can we possible monitor real performance without feedback from clients, IT companies can give you all the stats under the sun but without actual feedback you are blind. You can be rest assured though all ...

GoMarkets Discussion

Hi, Thats useful feedback thanks. The new main prime servers in Sydney did not drop out once last night and havent since they have been installed , but while the new upgrade has been cementing in some of the data centers have been getting used to ...

GoMarkets Discussion

Hi, Over the past 2 days we have been finishing our systems upgrade, the new primary servers as previously mentioned have been moved to a tier 1 location in Sydney and we have also upgraded some of our data centers. Can you be more specific as to ...

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It has been Thanksgiving in the US! Not many of them will be trading Forex today, and I don't blame them... if I could sit and watch three NFL games back to back, I would too! Since the whole of Asia has been going spreads are as normal anyway, as I ...

GoMarkets Discussion

Actually, following on my above, they already appear to be a bit more normal for this time of day, with EURUSD at around 2 pips.

GoMarkets Discussion

Hi Pipo, I must have been looking at the exact moment you posted, and saw our spread of around 5 pips on EURUSD so I checked a few other brokers and they all had a spread over 5 pips due to the fact that the market is doing hardly anything this ...

GoMarkets Discussion

Most of the updates in MetaTrader 4 are non-essential, after all the platform has been around for about 7 years, so you would hope they have got rid of the major glitches! Here is the information given to us by MetaQuotes regarding the release of ...

GoMarkets Discussion

Hi, Unfortunately the MetaTrader will only show so many bars on a chart before it starts to replace them with the new ones. If you get additional data it can be uploaded so it stores more, but if you are just leaving it to its own devices will mean ...

GoMarkets Discussion

Hi John, It is no glitch, our server is on GMT+2, so you are one hour ahead of it hence the charts show 19:00 and your computer says 20:00. Thanks, Chris

GoMarkets Discussion