Hi, I can assure you we have IT staff solely looking into what is caused the occasional issue for some clients especially in Europe. We have come to a conclusion and are making the neccesary changes. It would seem that temporarily the European Data ...

GoMarkets Discussion

Hi, I still find it strange that you have this problem as it has been going on for a while now it seems. I believe you are not too far from our office, so if you want I will arrange for someone to pay you a visit next week if that suits and see if ...

GoMarkets Discussion

I am sorry if it came across as a flippant reply, that of course was not my intention. However, I can see that there was definitely no price outage or server outage around the NFP last week. If you can contact me direct with your login number I can ...

GoMarkets Discussion

We've spoken to each other for probably over a year where you have experienced apparent intermittent connection problems and throughout much of it you have been the only one to contact us with problems. If you have friends experiencing problems, I ...

GoMarkets Discussion

Ok, great. Just one piece of advice. I notice that your profile says you are from the UK, so it may be worth checking the DC you are connecting to and trying either DC5 - London or DC6 - Frankfurt. Let me know! Thanks

GoMarkets Discussion

Hi, Have you called in and spoken to us? Obviously we don't check the forum all the time, so contacting us direct is better. We havent noticed anything at our end freezing and I don't believe we have had any clients contact us with the same problem. ...

GoMarkets Discussion

Hi Guys, As some of you have asked before, you may like to know that the BlackBerry app is nearly ready. The developers have today told me that it will likely be ready in the next few weeks. As soon as we get a firm idea on timeline, I will let ...

GoMarkets Discussion

Hi, The new credit card fee structure (where we have scrapped all fees on payments over $/€/£1000) only applies to credit/debit cards processed through the NAB payment gateway. Whilst the new structure does not apply to PayPal, we have managed to ...

GoMarkets Discussion

Hi, Just in addition to the above, I should point out that if you are one of the people that needs to enter the new details it should perform a ping test and find the fastest possible DC automatically. Of course like with the other server you can ...

GoMarkets Discussion

Hi, You should not need to enter anything else as it will now store into your system, but choosing GoMarkets-Real should get the job done. You can of course use that IP address if you want. Thanks, Chris

GoMarkets Discussion

Upgrades to MetaTrader4 Server Infrastructure — FYI: Hi, This weekend we have installed an additional MetaTrader4 server to accomodate our growing number of clients and allow for future expansion. This is part of our continued dedication to ...

GoMarkets Discussion

Hi, Forgot to mention that in addition to MT5 being launched soon we have also just purchased another MT4 server . This means that the future is taken care of and we will more than be able to cope with growth and demand. The reason I mention it is ...

GoMarkets Discussion

Hi, At this stage we do not have any plans to change our current structure, but that doesn't mean we wouldn't look at that in the future. I guess though, the understanding of an ECN is something that is up for debate. There are a few conflicting ...

GoMarkets Discussion

Hi, Unfortunately we are not able to accept US residents as clients. Thanks, Chris

GoMarkets Discussion

Hi, I loaded up the screenshot just to double check the situation and it is as nubcake already mentioned - you had a short position and therefore needed the order to be filled on the ask side of the market, which means you would need to allow for ...

GoMarkets Discussion

Hi, Sorry to have missed it! Yes, we do give up to 500:1 leverage on standard accounts. All conditions are the same, except for the trade sizes available. Thanks, Chris

GoMarkets Discussion

Hi Guys, I just wanted to let you all know that I am back in the Melbourne office now after my European excursion! If you have any questions that perhaps I missed while away, please let me know and I will make sure they get answered straight away. ...

GoMarkets Discussion

Hi Guys, We are back online now. Sorry for that it seemed a firewall went into overdrive. Any trade issues whatsoever and however small will be looked into so please call us or email [email protected] Again I apologise and thanks for your ...

GoMarkets Discussion

Hi, Chris is actually in the air at the moment coming back from Europe so i'm helping him out and being Chris for a few hours. We havent changed the time of the restart and in my recollection we havent had a restart for over a week anyway Thanks

GoMarkets Discussion

Hi, Just thought I would update you, The IT guys are currently switching to the backup system as there is an issue with the connection at the main data centre, anyone that knows MT4 knows it takes a while to switch over but in the meantime we are ...

GoMarkets Discussion