Hi Golum, Sorry, I must have missed your question! In response to your question, it is always best to connect to the Australian Data Centres as they have less latency to the main trading server. DC2 and DC4 are our primary DCs and are likely to give ...

GoMarkets Discussion

You are correct in all of the above - anything above 1.00 (10,000) on a learner account will not be able to be placed. These three pairs were for some reason not intially installed onto our demo by MetaQuotes. I added these pairs yesterday, but we ...

GoMarkets Discussion

Hi, Thanks for the questions. Just to clarify, the 1,000 maximum balance actually refers to the amount that the account can be deposited up to. So, you can only deposit up to $1,000 on the account, but if you trade well and the balance was to grow ...

GoMarkets Discussion

Hi Peter, Our tests indicate that everyone is best to connect to our Australian DCs (2 & 4) as that will result in a faster execution speed, but of course all the DCs should result in a great speed regardless of where you are. Have a good weekend ...

GoMarkets Discussion

Hi, I know this was directed to Barry, but it is probably more valid for me to answer this. We have actually tweaked the priorites of the DCs in the last day or so, which will mean that you platform will likely connect to the DC which will result in ...

GoMarkets Discussion

Hi, Sorry - this post got lost in amongst the others. At the moment we do not have a feed for the dollar index, but it is highly likely that it will be one of the feeds we get access to shortly along with other index contracts. I will make sure that ...

GoMarkets Discussion

Hi, We have answered this question time and time again so quite frankly we were going to ignore the comments, anyone based in Australia will know that we have to stand by our Product Disclosure Statement (PDS). In our PDS it clearly states how much ...

GoMarkets Discussion

Hi, Can you tell me what time you were seeing this and if it was on all pairs because I can see that all the ticks have come through without any gaps. I'd appreciate some more info so I can take a further look, but all appears to be fine to me. ...

GoMarkets Discussion

Hi, You are correct that we have reduced our spreads, in fact we have reduced spreads on around 10 pairs in the last few weeks. Rather than the average spread in just the liquid times, I can tell you that the average spread for the whole of last ...

GoMarkets Discussion

Hi Guys, On Friday evening the firewall protecting our trading servers was upgraded to add enhanced security rules, which was to provide for further protection from unwanted or unsafe connections. Unfortunately the upgrade that was sent through was ...

GoMarkets Discussion

Hi, We seem to have had a firewall issue, it is now resolved. Of course we will rectify any trade issues so please email us so we can correct any problems. On another note our office has been fully contactable through the normal phone numbers that ...

GoMarkets Discussion

Hi, I have answered your email, but this part may be of interest to everyone: A couple of months ago MetaQuotes sent one of their standard updates to the MetaTrader4 server and it caused a problem for a large number of brokers around the world with ...

GoMarkets Discussion

Hi, You may have seen on our website that MT5 will be launched soon, its not replacing MT4 and as many of you know we have just purchased another MT4 so if anything we are expanding its range. MT5 will simply be an alternative or additional platform ...

GoMarkets Discussion

Hi, I really hope thats fixed it for you, if not then as mentioned our offer still stands. On another note we have made some slight tweaks to some of the data center positioning so that should help clients based in UK/Europe. Cheers

GoMarkets Discussion

As requested, here is the reply I have sent: Hi, Thanks for emailing me. If we ignore 12th May and look at since then have you been using different IP addresses and platform? I notice that on May 12th you did only use one IP address but there were ...

GoMarkets Discussion

Hi, I would recommend that you edit your post to remove your IP address, just for security. Obviously I am happy to answer you here, but don't really want to disclose IP address details etc. You may be best to email me directly on ...

GoMarkets Discussion

We are always happy to look at more pairs if we can get decent liquidity and good spreads from our providers. If there are specific pairs you are interested in, let me know and I will see if they are available to us. Thanks, Chris

GoMarkets Discussion

Can you either email me or PM me your IP address and confirm the login number? Our logs show you using different IPs and different platform builds, so it would be good to double check. Thanks, Chris

GoMarkets Discussion

Hi, Thanks for giving me the account number - it certainly helps me check the logs when I have actual information. Based on what I can see you only started trading with us on the 12th May and havent traded since the 13th, so it would be good to get ...

GoMarkets Discussion

Hi, You are of course entitled to your opinion. I will be contacting the moderator for more information as defamatory accusations we take very seriously. We welcome your withdrawal of funds if you are a genuine client. Cheers

GoMarkets Discussion