Disliked"We will rebate from our own funds to our customers who were locked in with a long position during the time the price was negative any losses they suffered below zero."Ignored
Anyway, the nature of the man is that he knows IB is in deep trouble on at least two outstanding legal issues, and wants out to avoid much bigger problems including a possible class action and adverse negative publicity about their penny pinching on some pretty basic coding.
IB will avoid if they splash a bit of cash around and it will all be forgotten. Personally, if I was the dude who lost 9 million, I wouldn't accept a sorry, oops, lets just rub it out and pretend it didn't happen. Go for the jugular.